Services

At JCM our mission is to enhance people’s daily lives by creating high quality and innovative products and solutions.

Customer Commitment

We are committed to taking care of our customers by providing a thorough range of services to meet your needs. We work closely with therapists, teachers and parents to understand fully the needs of the end users and the challenges they face. Through these partnerships we develop our products and services.

 

Assessment Service

JCM offer a free, no obligation, assessment service undertaken by experienced Product Specialists. Our national team can work alongside you to help find the best solution, as well as offering degrees of product customisation. To take advantage of this service call our Customer Care team on 0845 605 6688, option 4 who can schedule an assessment for you.

Responsive Aftercare

Should you require support with your new product, our Product Specialists can assist you with your product set up and training needs. We also offer scheduled reviews to ensure the product is correctly maintained and still meets the needs of the user.

Warranty and Service

We pride ourselves in being able to offer a fantastic 3 year manufacturer’s warranty on all products manufactured by JCM. We have field based service engineers who can offer on-site product service and repairs to ensure products are maintained within statutory guidelines. Please contact our Customer Care team for further information on 0845 605 6688, option 4 or email JCM@sunmed.co.uk

 

 

 

Training & Workshops

JCM’s popular training workshops are held regularly and nationally. You are also invited to join our sessions at the JCM Academy in the West Midlands, where you can meet the whole team and experience the full working environment of JCM from ordering, to manufacturing, upholstery to marketing. We’ll give you a tour of the factory, a fully interactive and rewarding training session, with catering and refreshments provided.

An extension to our training and workshop calendar, JCM have launched a series of roadshows. Each day will include;

• A fully interactive training session
• Product awareness sessions
• New product launches and innovation clinics
• CPD accreditation

Our Clinics

Clinics are an efficient use of resources for multiple assessments, reviews and set-ups. We are happy to discuss your requirements and to help set up a clinic in your area.

Demo Days

Another useful resource available from JCM. We are happy to host demonstration days to allow you and your colleagues to come together as a team and view, review, and get hands on advice on the functionality and flexibility of our full seating range and therapy products.

Resource Centre

Do you need a copy of the latest JCM Product Range Brochure? You can find all of the JCM literature and resources online! All you have to do is go to our Downloads page

Choices

Choices

Direct Supply Scheme Choices offers a unique way to purchase a new product. The scheme has been designed specifically for local authority and NHS customers who want to fast track equipment provision. The scheme works by agreeing a pricing matrix with a customer so that funding can be approved prior to the assessment. JCM will then work with the provider to obtain a list of key requirements for the end user in order to carry out the assessment and provision of the equipment in one visit. To learn more about this service please contact a member of our Product Specialist team.

Green Policy

The modular design of our products offers easy disassembly for recycling. If you would like assistance with recycling old JCM products please contact us. We promote lean manufacturing and have a strict in-house recycling policy for all of our waste materials.

Complaints Procedure

To view JCM Seating Solution’s complaint procedure Click Here

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