Customer Service

We are committed to taking care of our customers by providing a thorough range of services to meet the needs of our customers. We work closely with therapists, teachers and parents to fully understand the needs of the end users and the challenges they face. Through these partnerships we develop our products and services.

Assessment Service

JCM offer a free, no obligation, assessment service undertaken by an experienced Product Specialist. Our team can work alongside you to help find the best solution, as well as offering degrees of product customisation. To take advantage of this service call our Customer Care team on 01733 405830 who can schedule an assessment for you.

Responsive Aftercare

Should you require support with your new product, our Product Specialists can assist you with your setting up and training needs. We also offer scheduled reviews to ensure the product is correctly maintained and still meets the needs of the user.

Warranty and Service

We pride ourselves in being able to offer a fantastic 3 year manufacturer’s warranty on all products manufactured by JCM. We have field based service engineers who can offer on site product service and repairs to ensure products are maintained within statutory guidelines. Please contact our Customer Care team for further information on 01733 405830.

Choices Direct Supply Scheme

Choices offers a unique way to purchase a new product or rent one for a 6 to 24 month period. The scheme has been designed specifically for local authority and NHS customers who want to fast track equipment provision. The scheme works by agreeing a pricing matrix with a customer so that funding can be approved prior to the assessment. JCM will then work with the provider to obtain a list of key requirements for the end user in order to carry out the assessment and provision of the equipment in one visit. To learn more about this service please contact a member of our Product Specialist team.

Green Policy

The modular design of our products offers easy disassembly for recycling. If you would like assistance with recycling old JCM products please contact us. We offer a voucher towards a new product for every old product recycled. We promote lean manufacturing and have a strict in-house recycling policy for all of our waste materials.

Complaints Procedure

To view JCM Seating Solution’s complaint procedure Click Here

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